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Case Studies

University Hospitals Birmingham
NHS Foundation Trust


Better Leaders Provide Better Patient Care!

Training, there’s an awful lot of it going on.... but, just how much of it actually brings back more than it costs? The general mindset is too often ‘Well, it’s a good thing to do, it must have some positive effect, it keeps people happy, and we don’t expect a clear measureable indication that it really does pay back what we have invested” – the Developing Leaders within the NHS programme has changed that mindset!

Developing Leaders within the NHS

In pursuit of excellence a joint working relationship between University Hospital Birmingham NHS Foundation Trust, Birmingham Women’s Hospital, The Royal Orthopaedic Hospital and the Activity Group has been established to deliver a programme of bespoke learning-rich training Cohorts for Managers, Clinicians, Middle Management, Sisters, Finance and Team Leaders the programme’s objectives and learning outcomes of the programme are as follows:

  • To give participants the business skills, knowledge and confidence to perform better
  • To give participants the skills to manage their teams more effectively
  • Apply techniques to actual projects within the NHS, which when delivered will ensure we can measure success and see real sustainable improvements in performance and teams
  • To develop a programme which is built on real-life projects, where the benefits of attending the programmes can be clearly seen and measured

This project and presentation provides a natural source of evidence that enables each person to gain the Chartered Management Institute (CMI) Award in Management at Level 5 – with the option of progressing to Certificate and Diploma Level.

The Results and Delegate Feedback

Maximising the Efficiency of the IHT service in Cardiac Surgery – UHB

“My project was to help identify a change in practice which has the potential to save money or
generate income for the UHB Trust.

  • Income generated by implementation and continued use of the electronic referral system
  • More accurate data collection allows easier management of IHT referrals
  • Requesting pre-operative investigations at referring hospital coupled with reducing pre-operative length of stay
  • Continuing to maintain these changes has the potential to save thousands for the Trust year on year, so much so that we now can forecast a saving per patient of £864.75 or over £83,400 per annum.
  • Creating the following additional benefits to the Trust, improved patient service, one system for

all referrals, and keeps an automatic record of referrals. The programme was an excellent learning experience it enabled me to focus and be creative with my project which is now providing the above return on investment (ROI)” - Ian Shakespeare – UHB Cardiac Surgery Waiting List Manager

Glucose Tolerance Testing (GTT) - BWH

“The GTT project that was undertaken as part of my leadership course, we have now completed the implementation of a new pathway for Glucose Tolerance Testing (GTT) at BWH which has increased the capacity of the trust from 12 patients per day to 28 patients per day. It has also allowed the trust to become NICE compliant which could not have been achieved had we not completed the project.

I have used a number of the skills learnt on the course including how to influence and gain high level approval for initiatives as it does help projects run more smoothly and leads to a much better outcome. The use of interactive group sessions for all members of staff to allow them to feel part of the process has also been very beneficial and we now have a 10 minute meeting every morning to go through the previous day and ensure all the tasks are covered for the day ahead. This has helped to improve communication between all staffing levels and has given a more open and transparent feel to how day to day decisions are made within the department. I would recommend the course to other members of staff as long as they are prepared to put the work in as you will only get credible results and long lasting changes if you put the work in” – Selton Smith

Marketing UHB’s Communications and Graphics Services to other Trusts

“My project was about marketing UHB’s Comms and Graphics services to other Trusts, especially ones relocating to new hospital buildings. I found the group exercises useful and putting together my final project was hard work but definitely worthwhile and although I don’t have lots of management responsibilities, the skills I learnt help me work with our Communications Assistant and will help if I decide to apply for more senior roles. I found the whole programme a useful experience and I used the course credits to achieve a Chartered Management Institute Level 5 Award in Management and Leadership.”- Carmel Dorricott

Better Leaders Provide Better Patient Care!

Cohort 6 of the Developing Leaders within the NHS is scheduled to start on the 8 th May 2012. The internal support from the Learning and Development Team, headed by Karen Jameson and her team has been paramount to the success of the previous other five Cohorts and all parties are convinced that further programmes will provide enhanced patient care, resulting in further savings and incremental revenue for University Hospitals Birmingham NHS Foundation Trust.

Facilitator Information - Activity Group

The Activity Group has a national reputation within the NHS for delivering affordable professional training programmes through flexible learning. Established in 2002, our team of dedicated professionals operate to the highest standards and have the skills and experience to enable staff employed in the NHS to achieve their full potential. Our services provide experienced and aspiring managers with a thorough grounding in the contemporary management skills and techniques that are essential to support their career progression within the NHS.