Strengthening Emotional Resilience

Resilience and Change Workshop

Resilient Leadership

Defining & Delivering our Gold Standard Customer Care

Leading & Motivating Skills

Master Class in Delegation

Maximising on your Appraisal

NHS Personal Development as a Team Leader Upgrade CMI Accredited*

Delegation & Engagment Skills

Excellence through People

Exceptional Customer Care in the NHS

NHS Apprentice Mentoring Skills

Building Coaching Conversations

First Impressions for Front Line NHS Staff

Speed Writing Skills

Effective Minute Taking

Supporting Autistic Client & Services Users

First Impressions for Front Line GP & Dental Staff

Delivering an Enhanced Patient Experience

Motivational Interviewing Skills

Neurodiverse Teams

Managing Difficult and Demanding People and Situations

NHS Understanding Medical Terminology

NHS Mental Health Medical Terminology

Leading Neurodiverse Teams

Maximising on Meetings in the NHS

Running Effective Meetings

Conducting Effective One to One’s

The Professional Receptionist

Telephone Techniques

Counselling Skills in the NHS Workplace

Project Management

Diversity Awareness

Effective Supervisory Skills

Working with Assertiveness

Working with Stress

Effective Communication Skills

The Executive Secretary/PA

Handling Complaints Confidently

Better Business Letters

Time Management

Effective Report Writing

Harassment & Bullying